FAQ
Is a smart lock secure?
Yes. A smart lock is not less secure than a traditional mechanical lock. Security primarily depends on the overall door and locking system. A smart lock adds convenient access and control without compromising the door’s core security.
Can a smart lock be hacked?
Smart lock access is encrypted and linked to a user account. In practice, “hacking” a smart lock is significantly more difficult than physically breaking through a door or window. Security always depends on the door and locking system as a whole.
Does a smart lock make the door less secure than a traditional lock?
No. A smart lock does not reduce the mechanical security of the door.
It adds convenient and controllable access to the existing locking system.
Does a smart lock work in emergency situations (e.g. when there is no electricity or internet)?
Yes. The smart lock operates locally on battery power and also includes a mechanical backup solution, allowing the door to be opened even without electricity.
Can a smart lock be installed on an exterior door?
Yes. Elcro smart locks are suitable for exterior doors as well. Our locks meet the IP65 protection rating, providing resistance against dust and water splashes, making them suitable for outdoor use.
What happens if the smart lock battery runs out?
The smart lock includes a mechanical backup that allows the door to be opened with a physical key even without power. It also features a power bank input that can be used to “wake up” the device. In addition, the app provides early notifications when the battery level is low.
Does a smart lock work without an internet connection?
Yes. The smart lock works daily via Bluetooth even without an internet connection. For remote control over the internet, a separate Wi-Fi gateway module is required.
Is a smart lock compatible with an existing door?
In most cases, yes. Elcro smart locks are suitable for both new and existing doors.
Before installation, we help assess compatibility and recommend the right solution if needed.
Do you also offer installation services?
Yes. We offer professional installation and setup for both residential and commercial environments, ensuring that the smart lock functions correctly and looks visually clean and well finished.
Is a smart lock suitable for commercial spaces and rental properties?
Yes. A smart lock is an especially practical solution for rental properties, Airbnb apartments, and commercial environments where multiple users and access rights need to be managed.
How can codes and other unlocking methods be set up?
All unlocking methods - fingerprints, codes, key fobs, and app access - can be conveniently managed via the TTLock app.
The app also allows you to set time restrictions and view access history.